How to craft the perfect 4 part reply to a negative review
First of all take a step back and breath. Just remember: don’t take it personal, if you do you will start writing a reply with a clouded judgement and that will just make things worse. The best thing you can do in a situation like this is to start drafting a calm and collected answer that addresses each complaint point. The worst thing you can do is ignore it and just let it sit there unanswered. As a side